Vita Group consists of Vita Group Limited (ABN 62 113 178 519) and its controlled entities – including, Fone Zone (which trades as various Telstra Licenced Stores, Telstra Business Centres, and Vita Enterprise Solutions), Sprout Accessories (Vita Group) and Artisan Aesthetics Group.
Vita Group is committed to respecting your privacy. Vita Group entities are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act) as well as other applicable laws protecting privacy. Where appropriate, Vita Group will handle personal information relying on the employee records exemption and the related bodies corporate exemption in the Privacy Act.
If you have a particular concern or question about the contents of this policy or about your personal information held by us, please contact our Privacy Officer:
Post: P.O. Box 218, Albion QLD 4006
Phone 07 3868 6000
Vita Group collects the personal information it needs to provide services and information to customers and for its business operations. The personal information collected by some Vita Group entities is used and disclosed for the purposes of providing online shopping facilities and interactive websites, which allow you to interact and share information with others. If you choose not to provide certain personal information to us, we may not be able to provide you with the services you require.
Generally, if appropriate, we will tell you why we are collecting personal information and how we plan to use it, or these things will be obvious when we collect the information.
The following are the main types of personal information collected by Vita Group and the main purposes for which they are collected:
- To provide and improve services and products
Vita Group may collect information about you such as your name and contact details, billing information, financial information (including transaction and credit or debit card details or in relation to the provision of credit) and about your use of our services and products. This information may be used to secure or supply our services and products, collect information about usage of our services and to provide you with further information about our services and products.
- To assist with your queries
You may also choose to provide us with your name or other contact details when you call us by phone or write to us or contact us by using our websites so that we can respond to your requests for our services or for other information about our products and services or to your queries. For example, when you make an enquiry using a Vita Group owned website, you will be asked to provide your name, email address, telephone number and other contact information. We may also require you to provide reasonable evidence of your identity before we are able to release your medical records to you or an unrelated medical practitioner or clinic.
- As part of our general business operations
Vita Group also collects personal information about individuals who are, or are employed or engaged by, our suppliers (including third party service providers and content providers), dealers, related companies, agents and corporate customers.
- Employees and contractors and job applicants
Using your Information
We generally hold, use and disclose your personal information for the purposes for which it was collected, in order to secure and provide our services and products to you (including as described above), or otherwise as required or authorised by law. For example, when you send us a query, we will use your personal information for the purposes for which you provided it. We also use your information for internal purposes, like charging, billing, internal research and development, and maintaining and developing our business systems and infrastructure.
When we collect personal information, we may also use that information for promotional or marketing purposes, for example, to provide you with information about products, services or other information that may be of interest to you. If we send you any form of electronic mail, including email and SMS, we will give you the option to opt out of receiving further communications.
If you want to opt out of any future marketing communications, you may do so by calling, emailing or mailing ‘Marketing Opt Out’ via the options provided in the message, or to our Privacy Officer through the contact details given above.
Disclosing personal information
For the purposes we have described, we may disclose your personal information:
- to any of our related companies;
- to our suppliers (including service and content providers), contractors, service providers, professional advisors, dealers and agents;
- to mailing houses and research consultants;
- to government agencies or individuals appointed by a government responsible for the investigation and resolution of disputes or complaints concerning your use of our services and products;
- to anyone to whom our assets or business (or any part of it) is transferred or sold or offered to be transferred or sold;
- where you have otherwise requested and/or consented; or
- as otherwise required or authorised by law.
Vita Group does not sell email, telephone or fax numbers or other personal information to any other entity.
- Vita Group will not have an obligation under Australian privacy law and is not required to ensure that overseas recipients handle your personal information in compliance with Australian privacy law;
- Vita Group will not be accountable for any breaches by the overseas recipient;
- you will not be able to seek redress under the Privacy Act for any breaches;
- you may not be able to seek redress in the overseas jurisdiction; and
- the overseas recipient may be subject to foreign laws that could compel the disclosure of personal information to a third party, such as an overseas authority.
We have taken and will continue to take reasonable steps to protect your personal information from misuse, interference, loss and from any unauthorised access, modification or disclosure. We remind you, however, that the internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via electronic means.
Links to other sites
Cookies and IP address tracking
Vita Group’s websites may use system cookies. A “system cookie” is a small amount of information stored on a user’s computer by our web site server. The “system cookie” identifies the user’s browser. If for any reason you wish not to take advantage of system cookies, you may refuse to accept them , although this may disable or render unusable some of the features of Vita Group’s websites. “System cookies” can be disabled via the preferences or options menus in your web browser.
This information is used to analyse the way in which people utilise the website enabling us to improve our services. In some cases, the cookies we use may collect personal information about you. We will treat this information in the same way as other personal information we collect about you.
When using a Vita Group website, your IP address may be used to help diagnose problems with our servers, to administer the website or to help identify you and/or your purchase orders. Vita Group may also share information about you, gathered from your contact information, for the purposes of gathering certain demographic information about visitors to our websites.
Some Vita Group websites are directed to persons over the age of 18. With respect to those websites, Vita Group does not knowingly collect personal information from anyone younger than this.
Access and Correction and complaints handling
You have a right to, and we will provide you with, access to most personal information that we have about you. In some circumstances it may not be possible to provide you with all of your personal information. Where this is the case, we will tell you why.
When you request access, we may need to take measures to verify your identity. If you think that any personal information we hold about you is inaccurate, please contact our Privacy Officer (contact details above) and we will take reasonable steps to ensure that it is corrected.
If you have any feedback, suggestions or questions, please contact us through the Vita Group website.
Last updated 10 February 2021.
Artisan Aesthetics Group reaches 20 clinic milestone with new acquisition
Artisan Aesthetics Group (AAG) continues to grow with the acquisition of Coco Skin Laser Health on 19 February 2021, bringing its network to 20 clinics across Queensland, New South Wales, the Australian Capital Territory and Victoria.
Located in the beautiful harbour city of Newcastle, New South Wales, Coco Skin Laser Health has been a fixture in the local community for nearly 10 years, building a strong reputation for helping clients to look and feel more confident through beautiful, healthy skin.
The clinic’s experienced team of 15 is comprised of dermal therapists, cosmetic nurses, doctors, and the front of house team. The Coco team will join Artisan and will continue their focus on creating personalised treatment plans containing a combination of therapies to support clients with their skin health and wellness goals. The experienced clinicians use non-surgical techniques and combination therapies to help clients to manage the signs of ageing and sun-damage. At Coco, the aim is to enhance their clients’ best features, improve their complexion, and lift and tone sagging skin.
As a part of the Artisan network, Coco Skin Laser Health will continue using industry leading clinic management software program, cosmedcloud™, and the team will gain access to clinical training through Artisan’s Clinical Education and Training division. The clinic, which has experienced strong growth post-COVID with a high volume of new clients, will continue to offer an extensive menu of treatments including laser and light therapies and cosmetic injectables including biostimulator treatments such as platelet rich plasma (PRP), while benefiting from Artisan’s ongoing investment in the latest treatments and technologies.
Vita Group CEO, and founder of Artisan Aesthetic Clinics, Maxine Horne, said she is excited to mark the group’s 20th acquisition and welcome Coco Skin Laser Health to the group as it continues to establish itself as a leader within the premium end of Australia’s aesthetics industry, operating a national network of 70 premium clinics over the next five years.
“Coco Skin Laser Health is an excellent addition to our portfolio. As with Artisan, the clinic and its team are known for delivering exceptional, personalised service, with a combination of treatments that achieve high-quality results for their clients. We are excited to welcome them to the Artisan family and to extend Artisan’s service offering further.
Artisan Aesthetics Group – clinic network
- Artisan Aesthetic Clinic, Racecourse Road, Hamilton
- Artisan Aesthetic Clinic, Gasworks, Newstead
- Artisan Aesthetic Clinic, Rosalie Village, Rosalie
- Artisan Aesthetic Clinic, Fortitude Valley
- Artisan Aesthetic Clinic, Bulimba
- Artisan Aesthetic Clinic, Maroochydore
- Artisan Aesthetic Clinic, Hope Island
- Artisan Aesthetic Clinic, Kenmore
- Emetheni, Burleigh Heads
- The Bradford Clinic, Toowoomba
- Face Today Mediclinic, Cairns
- HC Medical, Robina
New South Wales
- Artisan Aesthetic Clinic, Balmain
- Artisan Aesthetic Clinic, Mosman
- Lily Room, Chatswood
- Coco Skin Laser Health, Newcastle
Australian Capital Territory
- Artisan Aesthetic Clinic, Bruce
- Artisan Aesthetic Clinic, Woden
- Artisan Aesthetic Clinic, Gungahlin
- Pamper Medical Skin Clinic, Geelong
Vita Group delivers positive FY20 result in challenging conditions
Vita Group (ASX: VTG) today reported a robust result for the year to 30 June 2020, despite significant change and disruption, including Telstra remuneration changes in its information and communication technology (ICT) channel from 1 July 2019 and the group-wide impact of COVID-19 from March 2020.
The group delivered record revenues of $773.1 million, a three per cent increase on prior year. Earnings before interest, tax, depreciation and amortisation (EBITDA), excluding the impact of AASB 16 (implemented during the period) for comparative purposes, increased nine per cent to $49.9 million. Earnings before interest and tax (EBIT) grew seven per cent to $37.2 million. The result was underpinned by strong performance in the ICT channel (particularly up to March 2020), growth and improved productivity in the skin-health and wellness (SHAW) channel, and a proactive response to COVID-19.
There were several non-recurring items in the result, including the net benefit of the Federal government’s JobKeeper subsidy, after top-up payments to team members, and revisions to the carrying values of some tangible and intangible assets, liabilities and provisions.
Underlying EBIT (excluding the impact of non-recurring items) increased four per cent to $36.1 million. Net profit after tax (NPAT) decreased eight per cent to $22.4 million as a result of AASB 16 (a $1.6 million adverse impact) as well as a higher effective tax rate following the inclusion of non-deductable, non-recurring charges.
Vita ended the period with net cash of $24.1 million as a result of solid operating cash flows, disciplined capital management and a focus on liquidity during COVID-19. Operating cash flows after tax were $41.1 million, with $19.1 million of capital expenditure directed towards additional clinics in the SHAW channel, retail ICT store refits, and further IT investments. Net financing cash flows were $11.9 million, reflecting lease payments ($11.5 million), debt repayments ($8.8 million), dividends paid ($6.5 million), all offset by proceeds from borrowings ($12.8 million) and the group’s dividend reinvestment plan ($2.0 million).
Whilst the trading environment continues to be uncertain, the board resolved to resume dividend payments in line with the easing of COVID-19 restrictions in many parts of the country, following cancellation of the FY20 interim dividend in March 2020. It determined to pay a fully-franked final dividend of $3.9 million, equating to 2.4 cents per share, representing a H2 payout ratio of 50 per cent of profits after tax. The final dividend is payable on 25 September 2020 to shareholders on record as at 11 September 2020.
The board also determined to reinstate the full remuneration of each of the Non-Executive Directors and the Chief Executive Officer, effective 22 June 2020. The remuneration of other members of the leadership team has also been reinstated with effect from that date.
|($m unless otherwise stated)||FY20||FY19||Change|
|Information & Communication Technology (ICT)||752.0||739.3||2%|
|Skin-Health & Wellness (SHAW)||20.1||13.7||47%|
|Group gross profit||212.5||229.7||(7%)|
|Group gross profit %||27.5%||30.5%|
|Group EBITDA (pre-AASB 16)||49.9||45.8||9%|
|Information & Communication Technology (ICT)||84.9||79.3||7%|
|Skin-Health & Wellness (SHAW)||(1.9)||(3.7)||49%|
|Information & Communication Technology (ICT)||78.9||75.0||5%|
|Skin-Health & Wellness (SHAW)||(7.0)||(6.7)||(4%)|
|Once off expenses||9.1||–||–|
|Underlying group EBIT (excluding non-recurring items)||36.1||34.7||4%|
|Information & Communication Technology (ICT)||73.2||75.0||(2%)|
|Skin-Health & Wellness (SHAW)||(5.8)||(6.7)||13%|
|Earnings per share||13.71 cps||15.04 cps||(9%)|
|Underlying earnings per share||13.75 cps||15.04 cps||(9%)|
|Full year dividend ($m)||3.9||14.9||(74%)|
|Interim dividend||–||5.2 cps||(100%)|
|Final dividend||2.4 cps||4.0 cps||(40%)|
FY20 in Review
The group proactively managed the impacts of COVID-19 to protect the business for the short and long-term. Its Business Continuity Plan ensured strict adherence to government legislation and focused on mitigating risk in areas including health and safety, inventory supply, continuity of service and responsible value creation for customers.
Measures were taken to protect Vita’s financial position, including the previously announced cancellation of the FY20 interim dividend, deferral of non-essential capital projects, cost reduction initiatives, and temporary rent arrangements agreed with landlords. Vita’s board and leadership team (except for the CEO) took temporary remuneration reductions and CEO, Maxine Horne, voluntarily suspended her base salary, effective from 1 April 2020. Several support team members volunteered temporary remuneration reductions, agreed to work reduced hours, or utilised annual leave. The group welcomed assistance from the Federal government in the form of the JobKeeper wage subsidy, which provided a net $10.2 million benefit, after top-up payments to team members, and was instrumental in protecting jobs. It also appreciated the support it received from landlords in the form of rent assistance.
During the period, Vita Group made the decision to exit its SQDAthletica men’s athleisure business in order to focus on its strategic priorities in the ICT and SHAW channels.
Information and Communications Technology
ICT revenues increased two per cent to $752.0 million and EBITDA, excluding the impact of AASB 16, was $84.9 million, up seven per cent on the prior year.
The retail ICT division delivered a five per cent increase in revenues due to a continued focus on consulting and delivering products and services which create value for customers. Device revenue was strong, particularly from the start of the period up to March 2020 and the impact of COVID-19. The retail team leveraged its capacity and capability during COVID-19 to support Telstra to keep customers connected to mobile and fixed networks, which is critical during lockdown periods.
Vita’s accessories brand, Sprout, continued its positive contribution to growth and profitability through ongoing innovation across a range of product categories and progressed its strategy to expand in its business-to-business segment outside of the Vita network.
The business ICT division continued to complement the retail ICT store network by providing solutions to small-to-medium and large business customers. The Telstra Business Technology Centres and the enterprise business achieved significant productivity improvements, whilst supporting steady demand during COVID-19 as business customers enabled their employees to work remotely.
Skin-Health and Wellness
Revenues in the SHAW channel increased to $20.1 million, a 47 per cent uplift despite a six-week closure from March 2020 due to COVID-19 restrictions, and EBITDA improved to a $1.9 million loss, compared with a $3.7 million loss in the prior year.
Continued expansion of the clinic network through acquisitions and greenfield additions contributed to the result, with the group ending the period with 21 clinics, 13 of which were Artisan branded. Organic growth was achieved during the period, which accelerated after the clinics re-opened in May 2020, following further team member upskilling in consulting and delivering value to clients, as well as significant productivity improvements as a result of further embedding of Vita’s operating rhythms and disciplines.
The channel continued to invest in the Artisan Aesthetic Clinics brand through awareness and marketing campaigns and the launch of the Artisan branded app, all of which assisted to drive client visits and support retention. Further enhancements to the group’s proprietary software solution, cosmedcloud™ were made, which will support the group’s intention to distribute this unique client management software offering to the broader medical category.
The environment in which Vita competes will remain challenging with the impacts of COVID-19 continuing to affect the economy nationally. Vita will continue to focus on its core ICT and SHAW businesses, consulting with customers to create value and delivering exceptional outcomes for them.
In ICT, key areas of focus will be further improvements in the productivity of the store portfolio, both organically and through selective acquisitions and divestments. The group’s strategic partnership with Telstra will continue to be of key importance as the industry shifts towards an omni-channel ecosystem and the role of retail continues to change.
The Sprout accessories business will deliver further innovation through product development in profitable categories such as multi-purpose audio, wireless charging and outdoor accessories, whilst continuing to expand its distribution channels.
In SHAW, the focus includes driving further organic growth and productivity improvements from the clinic portfolio, building on the gains already made through leveraging Vita’s consulting capabilities and strong operating disciplines. Performance improvement will be supported by the continued evolution of cosmedcloud™. The group will look to add additional clinics to the network in FY22 and beyond.
Vita Group CEO, Maxine Horne commented, “I’m immensely proud of Vita’s performance in what has been a year of significant change and disruption. Despite the challenges presented by COVID-19, we have achieved a very solid result in an unprecedented year. Our achievements are, more than ever before, a result of our dedicated and hardworking Vita peeps, who have shown flexibility and commitment and have acted in line with our Vita values. They have maintained a steadfast focus on looking after our customers and I cannot thank them enough for everything they have done and continue to do to make Vita ‘a great place to be.’
While COVID-19 will undoubtedly continue to impact Australia and our economy in FY21, our highly capable team, strong balance sheet, and clear strategy for growth should maximise our ability to successfully and responsibly deliver value over the long-term. I want to sincerely thank our entire Vita community – from team members and customers, through to suppliers and investors – for their support during FY20 and for standing with us during COVID-19. Your flexibility and support have been instrumental in helping us to successfully manage its impact to date and position Vita strongly for the future.”
Vita Group announces changes to the group leadership team
Vita Group today announced the resignation of Chief Financial Officer (CFO), Andrew Leyden, effective 31 October 2020. After ten years with Vita Group, Andrew is taking the opportunity to pursue a career in a new industry. The Vita Board would like to thank Andrew for his contribution to Vita Group and to wish him all the very best in the future
In line with the group’s succession plan, the board has made several internal appointments to the Group Leadership Team (GLT), to support the extension of the skillset and diversity of the senior leadership team. The board’s selection process included consideration of the suitability of each of the appointees and the board believes that each one has the necessary skills, experience, and qualifications to successfully fulfil the requirements of their respective roles.
The following appointments are effective 1 November 2020:
- Andrew Ryan has been appointed to the role of Chief Financial Officer and will lead the finance function, as well as property and facilities. Andrew has been with Vita Group since 2012 in the role of Financial Controller, working closely with Andrew Leyden and brings significant experience and skill set from his previous role at Vita as well as other roles spanning the retail, financial services, manufacturing and insurance sectors in companies across Australia and the United Kingdom.
- Justin Maskey has been appointed to the role of Chief Technology Officer and will lead the IT division. With a 19 year tenure at Vita Group, Justin has driven the evolution of the group IT function to support business outcomes, including the establishment of core analytics capability, the use of data as a competitive advantage and several key group-wide initiatives. Justin has built a strong team of IT professionals who provide sustainable and innovative technology solutions to the group.
- Rebecca McLeod has been appointed to the role of Chief Strategy and Communications Officer and will lead strategic planning, communications and public relations, marketing, and procurement, as well as the group’s sustainability and philanthropy programs. Rebecca has worked with Vita for the last ten years in senior project and communications roles, and prior to that held senior leadership and management consulting roles in industries including retail, banking, insurance, and mining.
- George Southgate has been appointed to the role of Chief Legal and Risk Officer and will continue in his function as Company Secretary, leading the group’s risk management and governance program. Prior to joining the group in 2018, George worked in private practice acting for various clients in the government and private sector specialising in litigation with a focus on commercial disputes and health regulation.
The new members of the Group Leadership Team complement the existing capability and tenure, with Pete Connors, Chief Operating Officer and Kendra Hammond, Chief People Officer continuing in their integral roles.
Vita Group Chief Executive Officer, Maxine Horne said, “Whilst we’re all sad to see Andrew go, we’re very grateful for his significant contribution to the group over his ten years and are supportive of Andrew’s decision to make a career change in a new industry. Andrew has been instrumental in building a strong future for the group, and the board and I thank him very much for this.
I’m very proud of the strong talent pool that we have built at Vita Group within our senior leadership team. We have a clear and robust succession plan, which has enabled us to make these new appointments to the GLT, bringing diversity as well as breadth and depth of capability. Congratulations to each of our newest chiefs – I look forward to watching your careers continue to flourish at Vita.”