Our vibe

Our vibe

Our point of difference at Vita Group comes down to our people, our values, and the way we work.

The Vita culture, or ‘Vita vibe’ as we call it, is like no other and puts an end to ‘just another day in the office.’

Our culture is designed to inspire high-performance, drive an unrelenting focus on living the Vita values, and promote the growth and development that our people want and deserve. It’s a culture that dares to be different but is guided by always doing the right thing.

What we do

Our success lies in our understanding of people.

Yes, our products and services are exceptional, but what makes us different is the way we go about our relationships with our customers. We see our role as consulting with our customers, which includes getting to know them – their needs, challenges and aspirations – so we can provide personalised, holistic solutions that will truly add value to them and enhance their ways of life.

The way we do it

When you interact with a Vita brand, there’s one thing you can be certain of – we care.

Underpinning everything we do is our proprietary care program, which was created in 1996 after CEO, Maxine Horne endured a poor customer experience at another retailer. Maxine returned to the office that very day and immediately took action to ensure that every interaction in our stores was exceptional.

Care focuses on three key areas:

  1. Planning and Coaching – meticulously planning every detail of the way we manage our business, from strategic planning, through to budgeting, through to extensive business planning for every single team. Once our plans are in place, we enable our team members to become masters at what they do by equipping them with the very best systems, tools and processes, and supporting them through training and regular one-on-one coaching.
  2. Personalised Service – our focus on consulting with our customers to understand their individual needs, and then deliver a truly exceptional experience that adds real value to our customers’ lives.
  3. Community Engagement – building lasting relationships with all of our stakeholders, from our team members and customers, through to our investors and our communities, including our dedication to non-for-profit organisations through our philanthropy program.

Our people

Our secret ingredient is our people. We know success is only maintained through high-performing teams, which is why we spend so much effort to create teams that are high performing, and then enable them with innovative systems, products, and processes.

Find Out More

Our values

Our values aren’t just words on a wall; decisions are made through the values, and every team member and leader is regularly reviewed and measured on how they act in line with the values. At Vita, it’s not just about what you do, it’s about how you do it – from treating each other with respect, to loving what we do, through to our diligent focus on doing business responsibly and sustainably.

Career
Opportunities

Latest
News

Face Today Mediclinic rebrands to Artisan Aesthetic Clinic Cairns

Cairns cosmetic clinic, Face Today Mediclinic has rebranded to Artisan Aesthetic Clinic Cairns as it continues its mission to help residents look and feel their confident best through state-of-the-art treatments administered by industry leading clinicians. 

The rebrand comes two years after founder of Face Today and experienced registered nurse, Nicki Belle sold the clinic to premium medical aesthetics brand, Artisan Aesthetic Clinics in order to expand its unique service offering within the Far North Queensland community.

“This is the next exciting step in our journey with Artisan that started when we joined the brand two years ago,” said Ms Belle. “We’ll still be in the same location with the same faces you know and love– it will just be under a brand new look and feel with more treating rooms and more talented clinicians joining out teams.”

Since joining Artisan, Face Today has gone from strength to strength, expanding its treatment offering to include PDO threads, Clear+Brilliant, medical-grade facials and body contouring thanks to Artisan’s ongoing investment in the latest machinery and clinician training. 

“Artisan has brought many benefits to Face Today and changed my working life for the better,” said Ms Belle. “I feel so supported in my practice and am able to stretch myself professionally.”

Founder and Chief Executive Officer of Artisan, Maxine Horne said she looks forward to introducing Face Today clients and the wider Cairns community to Artisan’s premium offering.

“We’re excited to launch Artisan Cairns and introduce clients to the unique experience we provide,” she said. “From our bespoke clinics and state-of-the-art treatments through to our highly-skilled clinicians who are experts at tailoring a combination of treatments and therapies to suit each individual’s goals, we can’t wait to help more clients master their artistry.”
Artisan Aesthetic Clinics launched in November 2018 and currently operates 20 clinics across Australia.

Artisan Aesthetics Group – clinic network

Queensland

  • Artisan Racecourse Road, Hamilton
  • Artisan Gasworks, Newstead
  • Artisan Rosalie Village, Rosalie
  • Artisan Fortitude Valley
  • Artisan Bulimba
  • Artisan Maroochydore
  • Artisan Hope Island Rd
  • Artisan Kenmore
  • Artisan Cairns
  • Emetheni,BurleighHeads
  • The Bradford Clinic, Toowoomba
  • HC Medical, Robina

New South Wales

  • Artisan Balmain
  • Artisan Mosman
  • Lily Room, Chatswood 
  • Coco Skin Laser Health, Newcastle

Australian Capital Territory

  • Artisan Bruce
  • Artisan Woden 
  • Artisan Gungahlin

Victoria

  • Pamper Medical Skin Clinic, Geelong

For more information on Artisan Aesthetic Clinics, visit artisanclinics.com.

Read More

Introducing the Medical Director and Clinical Nurse Director for Artisan Aesthetic Clinics

With 20 clinics and growing, Artisan Aesthetic Clinics is excited to announce the appointments of Medical Director and Clinical Nurse Director.

With Dr Andreas Fox as Medical Director and cosmetic nurse Jacinta King as Clinical Nurse Director, Artisan further positions itself as an industry leader. These roles will drive Artisan’s already strong focus on medical oversight, clinical governance, and clinical training and assessment. As the demand for increasingly complex aesthetic procedures grows exponentially, Artisan’s loyal client following will continue to be assured of aesthetic treatments and services that are both safe and effective.

Dr Fox and nurse Jacinta were selected from Artisan’s skilled team of clinicians, following a national search for candidates across the industry. This is a clear example of the talented and capable team within Artisan, as well as the focus on careers progression within the business.

Medical Director – Dr Andreas Fox

A highly valued member of the Artisan team, highly skilled practitioner, Dr Fox has been treating in Artisan’s Mosman, Balmain and Woden clinics for several years and is in demand as both a clinician and industry expert. With 20 years of experience as a consultant plastic and aesthetic surgeon for some of London’s largest and most prestigious hospitals, as well as in the non-invasive industry in Australia, Artisan is proud to have him in the role of Medical Director.

 

Clinical Nurse Director – Jacinta King

Jacinta King, also a highly respected member of the Artisan team, has been delivering outstanding results to clients, treating in Artisan’s Maroochydore clinic and previously within her business Defy Aesthetic Clinic, which Artisan acquired in November 2019. Jacinta has an extensive background in nursing and clinical care, in addition to significant experience in governance and project management. As President of Australia’s Cosmetic Nurses Association, which acts as a voice for all Cosmetic Nurses in Australia, Jacinta is a perfectly positioned to take on the role.

 

About Artisan

Artisan Aesthetic Clinics launched in 2018 with the opening of Artisan Racecourse Road in Brisbane, Queensland. Through its highly-skilled clinicians delivering holistic treatments and technologies in a premium environment, the brand has quickly established itself as one of Australia’s leading cosmetic clinic networks.

Our point of difference is our bespoke approach and our highly qualified team of doctors, nurses and dermal therapists, who are all masters of their craft. Artisan currently operates 20 clinics across Australia, and specialises in the latest aesthetic technology and techniques, from cosmetic injectables and laser and light-based therapies, to body treatments.

Read More

Sprout reaches its goal of planting 10,000 trees for One Tree Planted

Vita Group couldn’t be more proud of its technology accessories brand Sprout, who have reached their goal of planting 10,000 trees for environmental not-for-profit One Tree Planted.

Since the end of March, Sprout has been funding the planting of 10 trees for every product sold online to help reforestation efforts following the devastating 2019/2020 Australian bushfires. According to One Tree Planted, young, healthy forests can help to prevent bushfires from spreading catastrophically by suppressing future fires and reducing the impact of smoke on public health and native ecosystems.

Sprout’s campaign has also supported One Tree Planted to conserve Australia’s unique wildlife and limit global warming, with a mature forest of 10,000 trees sequestering as much as 240 tonnes of carbon dioxide to provide for a cleaner, healthier climate.

“One Tree Planted wouldn’t be able to do the work that we do without our amazing donors,” said Cassandra Vitiello, Greenhouse Manager at One Tree Planted. “Thanks to companies like Sprout, who have contributed 10,000 trees to our project in Australia, which will help with climate change mitigation, create lasting community impact, rebuild habitat for wildlife, and so much more.”

General Manager at Sprout, Ben Caddy said he was thrilled to see Sprout reach its goal of funding the planting of 10,000 trees for One Tree Planted and looks forward to continuing to work with the organisation to create a more sustainable future.

“We love the work that One Tree Planted does and are really proud to have played a small role in helping them to rebuild following Australia’s recent bushfires,” he said. “Thank you to all our customers who supported Sprout and One Tree Planted throughout this campaign and helped us achieve our 10,000 trees target.”

This partnership forms just one pillar of Sprout’s commitment to sustainable business practices. The brand has a ten-year sustainability action plan underpinning its commitment to sustainability and creating technology that enhances its customers’ worlds, not just today, but into the future.

“Reducing our carbon impact is a major focus for Sprout,” said Mr Caddy. “We are constantly measuring and tracking our results to ensure that we are always improving and meeting our environmental objectives.”

Sprout will continue to work with One Tree Planted when it launches its new range of biodegradable phone cases in August, with the brand planting one tree for every case sold in-store or online.

Read More