Aesthetics Group

Artisan Racecourse Road

33 Racecourse Road,
Hamilton, QLD 4007

Artisan Fortitude Valley

Shop 3/41 Robertson Street,
Fortitude Valley, QLD 4006

Artisan Gasworks

Shop B400, 2/76 Skyring Terrace,
Newstead, QLD 4006

Artisan Rosalie Village

168 Baroona Road,
Paddington, QLD 4064

Artisan Bulimba

204 Oxford Street,
Bulimba QLD 4171

Artisan Kenmore

Shop 1,
4 Merlin Terrace,
Kenmore QLD 4069

Artisan Maroochydore

The Cosmopolitan Cotton Tree,
51-55 The Esplanade,
Maroochydore QLD 4558

Artisan Hope Island Road

502 Hope Island Road,
Helensvale QLD 4212


19 Park Ave,
Burleigh Heads QLD 4220

The Bradford Clinic

Suite 2/25, Isabel Street
Toowoomba City QLD 4350

Face Today Mediclinic Cairns

2/439 Draper Street
Cairns City QLD 4870

Face Academy

Level 1, Kings Row Office Park Building,
3/52 McDougall Street
Milton QLD 4064

HC Medical Robina

City Pods,
9B/249 Scottsdale Dr
Robina QLD 4226

Coco Skin Laser Health 

Level 5
175 Scott St
Newcastle NSW 2300

Artisan Bruce

Cnr of Thyme Street and Watkin Street,
Bruce ACT 2617

Artisan Woden

Unit 4, Level 1,
Canberra Health Point,
16 Wilbow Street
Phillip ACT 2606

Artisan Gungahlin

Unit 41,
68 Dalkin Cres,
Casey, Gungahlin ACT 2913

Artisan Balmain

2A Rowntree Street,
Balmain NSW 2041

Artisan Mosman

Shop 15,
Bridgepoint Shopping Centre,
1-3 Brady Street,
Mosman NSW 2088

Lily Room Chatswood 

Suite 2,
16-18 Malvern Ave
Chatswood NSW 2067

Pamper Medical Skin Clinic

313 Pakington Street
Newton VIC 3220

Licensed Stores

Telstra Store Aitkenvale

Shop 3 Stocklands Shopping Centre

310 Ross River Rd, Aitkenvale QLD 4814

Telstra Store Atherton

Shop T6, Atherton Square,

14 Cook St, Atherton  QLD  4883

Telstra Store Ayr

86 Queen St,

Ayr QLD 4807

Telstra Store Ballina

Shop 55, Ballina Fair Shopping Centre,

Cnr Kerr & Fox Sts Ballina NSW 2478

Telstra Store Biloela

Shop 5, Biloela Shoppingworld,

Cnr Gladstone Rd & Kariboe St, Biloela QLD  4715

Telstra Store Bribie Island

Shop 34B Bribie Island Shopping Centre,

54 Hornsby Rd, Bellara QLD 4507

Telstra Store Bundaberg

Shop 416, Sugarland Shoppingtown,

115 Takalvan St, Bundaberg QLD  4670

Telstra Store Castletown

Shop T001/002, Castletown Shoppingworld,

Cnr Woolcock & Kings Road, Hyde Park QLD  4812

Telstra Store Chermside

Shop 346, Westfield Chermside S/C,

Gympie Rd, Chermside QLD 4032

Telstra Store Dalby

T51 Dalby Shoppingworld,

17- 67 Cunningham St, Dalby QLD  4405

Telstra Store Emerald

Shop T2, Central Highlands Marketplace,

Corner Capricorn Hwy & Codenwarra Rd, Emerald QLD 4720

Telstra Store Hinkler Central

Store 15, Hinkler Central,

16 Maryborough St, Bundaberg QLD 4670

Telstra Store Kin Kora

Shop 80, Stockland Gladstone,

Cnr dawson Hwy & Philip St Kin Kora QLD 4680

Telstra Store Kingaroy

Shop 9, Kingaroy Shoppingworld,

Cnr Alford & Youngman Sts, Kingaroy QLD 4610

Telstra Store Kippa-Ring

Shop G09, Peninsula Fair Shopping Centre,

272 Anzac Ave, Kippa-Ring QLD 4021

Telstra Store Mackay

Shop 2032, Caneland Central,

Cnr Victoria St and Mangrove Road, Mackay QLD 4740

Telstra Store Moranbah

Shop 3, Moranbah Fair,

St Francis Dr, Moranbah QLD 4744

Telstra Store Morayfield

Shop 6, Morayfield Shopping Centre,

171 Morayfield Rd, Morayfield QLD 4506

Telstra Store Mt Isa

Shop 2, Simpson Central Arcade,

23-25 Simpson St, Mt Isa QLD 4825

Telstra Store Mt Ommaney

Shop 113, Mt Ommaney Shopping Centre,

171 Dandenong Rd, Mt Ommaney QLD 4074

Telstra Store Mt Pleasant

Shop 13 Mount Pleasant Shopping Centre,

54A Phillips St, North Mackay QLD 4740

Telstra Store Mt Sheridan

Shop 36 Mt Sheridan Plaza,

106 Barnard Dr, Mt Sheridan Cairns QLD 4868

Telstra Store Noosa

Shop T1003/4 Noosa Civic Centre,

28 Eenie Creek Rd, Noosaville QLD 4566

Telstra Store North Lakes

Shop 1118/9, Westfield North Lakes S/C,

Cnr Anzac Ave & North Lakes Dr, North Lakes QLD 4509

Telstra Store Rockhampton

E04, Stockland Rockhampton,

87 Yaamba Road (cnr of Bruce Hwy), Rockhampton QLD 4701

Telstra Store Roma

Shop 3, Westlands Plaza,

Wyndham St, Roma QLD 4455

Telstra Store Sunshine Plaza

Sunshine Plaza,

GD 123 Horton Parade, Maroochydore QLD 4558

Telstra Store Stockland Cairns

Shop 113, Stockland Cairns Shopping Centre,

537 Mulgrave Road, Earlville QLD 4870

Telstra Store Toowoomba

Shop GF036 Clifford Gardens Shopping Centre,

Cnr Anzac Ave & James St, Toowoomba QLD 4350

Telstra Store Warwick

Shop 3, Rose City Shopping World,

Palmerin St, Warwick QLD 4370

Telstra Store Whitsunday

Shop 13, Whitsunday Plaza,

8 Galbraith Park Drive, Cannonvale QLD 4802

Telstra Store Willows

Shop 115, Willows Shopping Centre,

Thuringowa Drive, Kirwan QLD 4817

Telstra Store Wynnum

Shop 34, Wynnum Plaza

2021 Wynnum Rd, Wynnum West QLD 4178

Telstra Store Yeppoon

Shop 17, Yeppoon Central Shopping Centre,

42-44 Park St, Yeppoon QLD 4703

Telstra Store Gungahlin

Shop 16, Gungahlin Village,

46-50 Hibberson St, Gungahlin ACT  2912

Telstra Store Bateau Bay

Shop 47, Bateau Bay Square,

12 Bay Village Rd, Bateau Bay NSW 2261

Telstra Store Batemans Bay

Shop G2, Village Centre,

1 Perry St, Batemans Bay NSW2536

Telstra Store Campbelltown Mall

Upper level, Shop 59, Campbelltown Mall,

271 Queen St, Campbelltown NSW 2560

Telstra Store Centro Tweed

Shop 16 Centro Tweed Mall,

Cnr Wharf & Bay Streets, Tweed Heads NSW 2485

Telstra Store Coffs City

Shop SR34 Coffs Central Shopping Centre,

35-61 Harbour Drive, Coffs Harbour NSW 2450

Telstra Store Coffs Harbour

Shop 114 Park Beach Plaza,

253 Pacific Highway, Coffs Harbour NSW 2450

Telstra Store Dapto

Shop G131, Dapto Mall,

75 Princes Hwy, Dapto NSW 2530

Telstra Store Erina Fair

Shop T295, Erina Fair Shopping Centre,

Terrigal Drive, Erin NSW  250

Telstra Store Goulburn

Shop 2, Centro Goulburn Shopping Centre,

217 Auburn St, Goulburn NSW 2580

Telstra Store Hornsby

Shop 3070, Westfield Hornsby,

236 Pacific Highway, Hornsby NSW 2077

Telstra Store Jesmond

Shop J51, Stockland Jesmond,

28 Bluegum Road, Jesmond NSW 2299

Telstra Store Lismore

Shop T10, Lismore Shopping Square,

Cnr Brewster and Uralba Street, Lismore NSW 2480

Telstra Store Macarthur Square

Level 3, shop 47/048, Macarthur Square,

200 Gilchrist Dr, Campbelltown NSW 2560

Telstra Store Marketown

Shop G7, Marketown East Shopping Centre,

23 Steel St, Newcastle West NSW 2302

Telstra Store Mittagong

Store T15, Highlands Marketplace,

197 Old Hume Highway, Mittagong NSW 2575

Telstra Store Narellan

Shop 63 Narellan Town Centre,

326 Camdem Valley Way, Narellan NSQ 2567

Telstra Store Nepean

Shop 22, Nepean Village Shopping Centre,

122 Station Rd, Penrith NSW 2750

Telstra Store Nowra

59B-60, Stockland Nowra,

32-60 East St, Nowra NSW 2541

Telstra Store Orange

Ground Floor, Shop 133, Orange Central,

227-237 Summer Street, Orange NSW 2800

Telstra Store Rouse Hill

Shop GR86, Rouse Hill Town Centre,

Windsor Road, Rouse Hill NSW 2155

Telstra Store Settlement City

Shop 6C, Settlement City Shopping Centre,

Cnr Park & Bay St, Port Macquarie NSW 2444

Telstra Store Shellharbour

Ground Lev, Shop 1124, Stockland Shellharbour S/C,

Lakes Entrance Rd, Shellharbour NSW 2529

Telstra Store Singleton

Shop 34, Singleton Square,

1 Gowrie St, Singleton NSW 2330

Telstra Store St Ives

Shop 42, St Ives Shopping Village,

166 Mona Vale Rd, St Ives NSW 2075

Telstra Store Top Ryde

Top Ryde City,

1030/115 Blaxland Rd, Ryde NSW 2112

Telstra Store Tuggerah

Shop 106, Westfield Tuggerah,

50 Wyong Road, Tuggerah NSW 2259

Telstra Store Tweed City

Shop 236 Tweed City,

54 Minjungal Drive, Tweed Heads NSW 2486

Telstra Store Ulladulla

Shop T2A, Woolworths Ulladulla,

Princes Highway, Ulladulla NSW 2539

Telstra Store Wagga Wagga

Shop 25, Sturt Mall,

135 Baylis St, Wagga Wagga NSW 2650

Telstra Store Warrawong

Shop 85, Westfield Plaza,

65 Cowper St (Cnr King St), Warrawong NSW 2502

Telstra Store Warriewood

Shop SP053, Warriewood Square,

12 Jacksons Rd, Warriewood NSW 2102

Telstra Store Winston Hills

Shop 57, Winston Hills Mall,

Caroline Chisholm Dr, Winston Hills NSW 2153

Telstra Store Wollongong

Shop GD N22, Wollongong Central Shopping Centre,

200 Crown Street, Wollongong NSW 2500

Telstra Store Echuca

169 Hare St,

Echuca VIC 3564

Telstra Store Geelong

Shop 2281, Westfield Geelong

127 Malop Street, Geelong VIC  3220

Telstra Store Sale

196/198 Raymond Street,

Sale VIC 3850

Telstra Store Shepparton

Shop 19, City Central Shopping Centre,

231 Maude St, Shepparton VIC 3630

Telstra Store Shepparton Marketplace

Shop 30, Shepparton Market Place,

Benalla Rd, Shepparton VIC 3630

Telstra Store Traralgon

123 Franklin Street,

Traralgon VIC 3844

Telstra Store Warragul

64 Smith Street,

Warragul VIC 3820

Telstra Store Werribee

Shop 47, Pacific Werribee,

Cnr Heaths & Derrimut Rd, Werribee VIC 3030

Telstra Store Wonthaggi

Shop 22, Wonthaggi Plaza S/C,

2 Biggs Drv, Wonthaggi VIC 3995

Telstra Store Burnie

Shop 7, 62 Wilson Street,

Burnie TAS 7320

Telstra Store Cat & Fiddle

Shop 6, Cat & Fiddle Arcade,

51 Murray St, Hobart TAS 7000

Telstra Store Channel Court

Shop 28 B, Channel Court S/C,

Channel Hwy, Kingston TAS 7050

Telstra Store Bellerive

Eastlands G40, 26 Bligh Street

Rosny Park, TAS 7018

Telstra Store Glenorchy

Northgate Shopping Centre, 387 Main Road

Glenorchy, TAS 7010

Telstra Store Sorell

Shop T5, 12 Cole Street

Sorell, TAS 7172

Telstra Store Baldivis

Shop 078 Stockland Baldivis,

Safety Bay Road, Baldivis WA 6171

Telstra Store Belmont

Shop 103, Belmont Forum S/C,

227 Belmont Ave, Cloverdale WA 6105

Telstra Store Bunbury

Shop 20, Bunbury Forum Shopping Centre,

63 Sandridge Road, Bunbury WA 6230

Telstra Store Busselton

Shop 8, Busselton Central Shopping Centre,

Cnr Prince & West St, Busselton WA 6280

Telstra Store Centro Warwick

Shop 61 Centro Warwick,

Cnr Beach & Erindale Rds, WARWICK WA 6024

Telstra Store Eaton Fair

Shop T72, Eaton Fair SC,

2 Recreation Drive, Eaton WA 6232

Telstra Store Ellenbrook

Shop 43, The Shops at Ellenbrook,

Cnr Main St & The Promenade Ellenbrook WA 6069

Telstra Store Esperance

Shop 6A, Esperance Boulevard Shopping Centre,

1 Forrest Street, Esperance WA 6450

Telstra Store Fremantle

Shop 11, High Street Mall

135 High Street, Fremantle, WA 6160

Telstra Store Geraldton

Shop T019, Northgate Shopping Centre,

110 Chapman Road, Geraldton WA 6530

Telstra Store Halls Head

Shop SP043 Halls Head Central,

14 Guava Way, Halls Head WA 6210

Telstra Store South Hedland

Shop 24A, South Hedland Shopping Centre,

Throssell Rd, South Hedland WA 6222

Telstra Store Karratha

SHOP 50, Centro Karratha,

Welcome Rd, Karratha WA 6714

Telstra Store Kingsway

Shop 48, Kingsway City Shopping Centre,

168 Wanneroo Rd, Madeley WA 6065

Telstra Store Maddington

Shop 8, Centro Maddington Shopping Centre,

43 Attfield St, Maddington WA 6109

Telstra Store Mandurah

Kiosk K1004 Mandurah Forum,

318-330 Pinjarra Road, Mandurah WA 6210

Telstra Store Midland Gate

Shop 103A, Midland Gate S/C,

274 Great Eastern Hwy, Midland WA 6056

Telstra Store Mirrabooka

Shop 18, Mirrabooka Square Shopping Centre,

43 Yirrigan Dr, Mirrabooka WA 6061

Telstra Store Ocean Keys

Shop 38, Ocean Keys Shopping Centre,

36 Ocean Keys Boulevard, Clarkson WA 6030

Telstra Store Riverton

Shop 62, Stockland Riverton Shopping Centre,

Cnr High Rd & Willeri Dr, Riverton WA 6148

Telstra Store Rockingham

Shop G47/48 Rockingham City Shopping Centre,

Rockingham WA 6168

Telstra Store Success

Shop 334 Cockburn Gateway Shopping City,

816 Beeliar Dr, Success WA 6164

Telstra Business
Technology Centres

Telstra Business Technology Centre Townsville

Domain Central,

103 Duckworth Street, Garbutt QLD 4814

Telstra Business Centre Brisbane North

2023 Sandgate road,

Virgina QLD 4014

Telstra Business Centre Newcastle

81 Chatham Street,

Broadmeadow NSW 2292

Enterprise Solutions

Vita Enterprise Solutions Brisbane Office

275 George St,

Brisbane QLD 4000



Artisan Aesthetics Group reaches 20 clinic milestone with new acquisition  

Artisan Aesthetics Group (AAGcontinues to grow with the acquisition of Coco Skin Laser Health on 19 February 2021, bringing its network to 20 clinics across Queensland, New South Wales, the Australian Capital Territory and Victoria. 

Located in the beautiful harbour city of Newcastle, New South Wales, Coco Skin Laser Health has been a fixture in the local community for nearly 10 years, building a strong reputation for helping clients to look and feel more confident through beautiful, healthy skin. 

The clinic’s experienced team of 15 is comprised of dermal therapists, cosmetic nursesdoctorsand the front of house team. The Coco team will join Artisan and will continue their focus on creating personalised treatment plans containing a combination of therapies to support clients with their skin health and wellness goals. The experienced clinicians use non-surgical techniques and combination therapies to help clients to manage the signs of ageing and sun-damageAt Coco, the aim is to enhance their clients’ best features, improve their complexion, and lift and tone sagging skin. 

As part of the Artisan network, Coco Skin Laser Health will continue using industry leading clinic management software program, cosmedcloud™, and the team will gain access to clinical training through Artisan’s Clinical Education and Training division. The clinic, which has experienced strong growth post-COVID with a high volume of new clients, will continue to offer an extensive menu of treatments including laser and light therapies and cosmetic injectables including biostimulator treatments such as platelet rich plasma (PRP), while benefiting from Artisan’s ongoing investment in the latest treatments and technologies.  

Vita Group CEO, and founder of Artisan Aesthetic Clinics, Maxine Horne, said she is excited to mark the group’s 20th acquisition and welcome Coco Skin Laser Health to the group as it continues to establish itself as a leader within the premium end of Australia’s aesthetics industry, operating a national network of 70 premium clinics over the next five years.  

Coco Skin Laser Health is an excellent addition to our portfolio. As with Artisan, the clinic and its team are known for delivering exceptional, personalised servicewith a combination of treatments that achieve high-quality results for their clients. We are excited to welcome them to the Artisan family and to extend Artisan’s service offering further. 

Artisan Aesthetics Group – clinic network


  1. Artisan Aesthetic Clinic, Racecourse Road, Hamilton 
  2. Artisan Aesthetic Clinic, Gasworks, Newstead
  3. Artisan Aesthetic Clinic, Rosalie Village, Rosalie
  4. Artisan Aesthetic Clinic, Fortitude Valley
  5. Artisan Aesthetic Clinic, Bulimba
  6. Artisan Aesthetic Clinic, Maroochydore
  7. Artisan Aesthetic Clinic, Hope Island
  8. Artisan Aesthetic Clinic, Kenmore
  9. Emetheni, Burleigh Heads 
  10. The Bradford Clinic, Toowoomba
  11. Face Today Mediclinic, Cairns
  12. HC Medical, Robina  

New South Wales

  1. Artisan Aesthetic Clinic, Balmain
  2. Artisan Aesthetic Clinic, Mosman 
  3. Lily Room, Chatswood 
  4. Coco Skin Laser Health, Newcastle 

Australian Capital Territory

  1. Artisan Aesthetic Clinic, Bruce  
  2. Artisan Aesthetic Clinic, Woden 
  3. Artisan Aesthetic Clinic, Gungahlin


  1. Pamper Medical Skin Clinic, Geelong  
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Vita Group delivers positive FY20 result in challenging conditions

Vita Group (ASX: VTG) today reported a robust result for the year to 30 June 2020, despite significant change and disruption, including Telstra remuneration changes in its information and communication technology (ICT) channel from 1 July 2019 and the group-wide impact of COVID-19 from March 2020.

The group delivered record revenues of $773.1 million, a three per cent increase on prior year. Earnings before interest, tax, depreciation and amortisation (EBITDA), excluding the impact of AASB 16 (implemented during the period) for comparative purposes, increased nine per cent to $49.9 million. Earnings before interest and tax (EBIT) grew seven per cent to $37.2 million. The result was underpinned by strong performance in the ICT channel (particularly up to March 2020), growth and improved productivity in the skin-health and wellness (SHAW) channel, and a proactive response to COVID-19.

There were several non-recurring items in the result, including the net benefit of the Federal government’s JobKeeper subsidy, after top-up payments to team members, and revisions to the carrying values of some tangible and intangible assets, liabilities and provisions.

Underlying EBIT (excluding the impact of non-recurring items) increased four per cent to $36.1 million. Net profit after tax (NPAT) decreased eight per cent to $22.4 million as a result of AASB 16 (a $1.6 million adverse impact) as well as a higher effective tax rate following the inclusion of non-deductable, non-recurring charges.

Vita ended the period with net cash of $24.1 million as a result of solid operating cash flows, disciplined capital management and a focus on liquidity during COVID-19. Operating cash flows after tax were $41.1 million, with $19.1 million of capital expenditure directed towards additional clinics in the SHAW channel, retail ICT store refits, and further IT investments. Net financing cash flows were $11.9 million, reflecting lease payments ($11.5 million), debt repayments ($8.8 million), dividends paid ($6.5 million), all offset by proceeds from borrowings ($12.8 million) and the group’s dividend reinvestment plan ($2.0 million).

Whilst the trading environment continues to be uncertain, the board resolved to resume dividend payments in line with the easing of COVID-19 restrictions in many parts of the country, following cancellation of the FY20 interim dividend in March 2020. It determined to pay a fully-franked final dividend of $3.9 million, equating to 2.4 cents per share, representing a H2 payout ratio of 50 per cent of profits after tax. The final dividend is payable on 25 September 2020 to shareholders on record as at 11 September 2020.

The board also determined to reinstate the full remuneration of each of the Non-Executive Directors and the Chief Executive Officer, effective 22 June 2020. The remuneration of other members of the leadership team has also been reinstated with effect from that date.


($m unless otherwise stated) FY20 FY19 Change
Group Revenue 773.1 753.7 3%
Information & Communication Technology (ICT) 752.0 739.3 2%
Skin-Health & Wellness (SHAW) 20.1 13.7 47%
Other 1.0 0.7 43%
Group gross profit 212.5 229.7 (7%)
Group gross profit % 27.5% 30.5%
Group EBITDA (pre-AASB 16) 49.9 45.8 9%
Information & Communication Technology (ICT) 84.9 79.3 7%
Skin-Health & Wellness (SHAW)            (1.9)        (3.7) 49%
Other          (33.1)       (29.8) (11%)
Group EBIT 37.2 34.7 7%
Information & Communication Technology (ICT) 78.9 75.0 5%
Skin-Health & Wellness (SHAW)            (7.0)          (6.7) (4%)
Other          (34.7)      (33.6) (3%)
Non-recurring items            (1.1)                –  –
JobKeeper subsidy         (10.2)                –
Once off expenses 9.1             –
Underlying group EBIT (excluding non-recurring items) 36.1 34.7 4%
Information & Communication Technology (ICT) 73.2 75.0 (2%)
Skin-Health & Wellness (SHAW)           (5.8)          (6.7) 13%
Other         (31.3)        (33.6) 7%
Group NPAT 22.4 24.3 (8%)
Earnings per share 13.71 cps 15.04 cps (9%)
Underlying earnings per share 13.75 cps 15.04 cps (9%)
Full year dividend ($m) 3.9 14.9 (74%)
Interim dividend                          – 5.2 cps (100%)
Final dividend 2.4 cps 4.0 cps (40%)

FY20 in Review


The group proactively managed the impacts of COVID-19 to protect the business for the short and long-term. Its Business Continuity Plan ensured strict adherence to government legislation and focused on mitigating risk in areas including health and safety, inventory supply, continuity of service and responsible value creation for customers.

Measures were taken to protect Vita’s financial position, including the previously announced cancellation of the FY20 interim dividend, deferral of non-essential capital projects, cost reduction initiatives, and temporary rent arrangements agreed with landlords. Vita’s board and leadership team (except for the CEO) took temporary remuneration reductions and CEO, Maxine Horne, voluntarily suspended her base salary, effective from 1 April 2020. Several support team members volunteered temporary remuneration reductions, agreed to work reduced hours, or utilised annual leave. The group welcomed assistance from the Federal government in the form of the JobKeeper wage subsidy, which provided a net $10.2 million benefit, after top-up payments to team members, and was instrumental in protecting jobs. It also appreciated the support it received from landlords in the form of rent assistance.

During the period, Vita Group made the decision to exit its SQDAthletica men’s athleisure business in order to focus on its strategic priorities in the ICT and SHAW channels.

Information and Communications Technology

ICT revenues increased two per cent to $752.0 million and EBITDA, excluding the impact of AASB 16, was $84.9 million, up seven per cent on the prior year.

The retail ICT division delivered a five per cent increase in revenues due to a continued focus on consulting and delivering products and services which create value for customers. Device revenue was strong, particularly from the start of the period up to March 2020 and the impact of COVID-19. The retail team leveraged its capacity and capability during COVID-19 to support Telstra to keep customers connected to mobile and fixed networks, which is critical during lockdown periods.

Vita’s accessories brand, Sprout, continued its positive contribution to growth and profitability through ongoing innovation across a range of product categories and progressed its strategy to expand in its business-to-business segment outside of the Vita network.

The business ICT division continued to complement the retail ICT store network by providing solutions to small-to-medium and large business customers. The Telstra Business Technology Centres and the enterprise business achieved significant productivity improvements, whilst supporting steady demand during COVID-19 as business customers enabled their employees to work remotely.

Skin-Health and Wellness

Revenues in the SHAW channel increased to $20.1 million, a 47 per cent uplift despite a six-week closure from March 2020 due to COVID-19 restrictions, and EBITDA improved to a $1.9 million loss, compared with a $3.7 million loss in the prior year.

Continued expansion of the clinic network through acquisitions and greenfield additions contributed to the result, with the group ending the period with 21 clinics, 13 of which were Artisan branded. Organic growth was achieved during the period, which accelerated after the clinics re-opened in May 2020, following further team member upskilling in consulting and delivering value to clients, as well as significant productivity improvements as a result of further embedding of Vita’s operating rhythms and disciplines.

The channel continued to invest in the Artisan Aesthetic Clinics brand through awareness and marketing campaigns and the launch of the Artisan branded app, all of which assisted to drive client visits and support retention. Further enhancements to the group’s proprietary software solution, cosmedcloud™ were made, which will support the group’s intention to distribute this unique client management software offering to the broader medical category.

FY21 Outlook

The environment in which Vita competes will remain challenging with the impacts of COVID-19 continuing to affect the economy nationally. Vita will continue to focus on its core ICT and SHAW businesses, consulting with customers to create value and delivering exceptional outcomes for them.

In ICT, key areas of focus will be further improvements in the productivity of the store portfolio, both organically and through selective acquisitions and divestments. The group’s strategic partnership with Telstra will continue to be of key importance as the industry shifts towards an omni-channel ecosystem and the role of retail continues to change.

The Sprout accessories business will deliver further innovation through product development in profitable categories such as multi-purpose audio, wireless charging and outdoor accessories, whilst continuing to expand its distribution channels.

In SHAW, the focus includes driving further organic growth and productivity improvements from the clinic portfolio, building on the gains already made through leveraging Vita’s consulting capabilities and strong operating disciplines. Performance improvement will be supported by the continued evolution of cosmedcloud™. The group will look to add additional clinics to the network in FY22 and beyond.

Vita Group CEO, Maxine Horne commented, “I’m immensely proud of Vita’s performance in what has been a year of significant change and disruption. Despite the challenges presented by COVID-19, we have achieved a very solid result in an unprecedented year. Our achievements are, more than ever before, a result of our dedicated and hardworking Vita peeps, who have shown flexibility and commitment and have acted in line with our Vita values. They have maintained a steadfast focus on looking after our customers and I cannot thank them enough for everything they have done and continue to do to make Vita ‘a great place to be.’

While COVID-19 will undoubtedly continue to impact Australia and our economy in FY21, our highly capable team, strong balance sheet, and clear strategy for growth should maximise our ability to successfully and responsibly deliver value over the long-term. I want to sincerely thank our entire Vita community – from team members and customers, through to suppliers and investors – for their support during FY20 and for standing with us during COVID-19. Your flexibility and support have been instrumental in helping us to successfully manage its impact to date and position Vita strongly for the future.”

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Vita Group announces changes to the group leadership team

Vita Group today announced the resignation of Chief Financial Officer (CFO), Andrew Leyden, effective 31 October 2020. After ten years with Vita Group, Andrew is taking the opportunity to pursue a career in a new industry. The Vita Board would like to thank Andrew for his contribution to Vita Group and to wish him all the very best in the future

In line with the group’s succession plan, the board has made several internal appointments to the Group Leadership Team (GLT), to support the extension of the skillset and diversity of the senior leadership team. The board’s selection process included consideration of the suitability of each of the appointees and the board believes that each one has the necessary skills, experience, and qualifications to successfully fulfil the requirements of their respective roles.

The following appointments are effective 1 November 2020:

  • Andrew Ryan has been appointed to the role of Chief Financial Officer and will lead the finance function, as well as property and facilities. Andrew has been with Vita Group since 2012 in the role of Financial Controller, working closely with Andrew Leyden and brings significant experience and skill set from his previous role at Vita as well as other roles spanning the retail, financial services, manufacturing and insurance sectors in companies across Australia and the United Kingdom.
  • Justin Maskey has been appointed to the role of Chief Technology Officer and will lead the IT division. With a 19 year tenure at Vita Group, Justin has driven the evolution of the group IT function to support business outcomes, including the establishment of core analytics capability, the use of data as a competitive advantage and several key group-wide initiatives. Justin has built a strong team of IT professionals who provide sustainable and innovative technology solutions to the group.
  • Rebecca McLeod has been appointed to the role of Chief Strategy and Communications Officer and will lead strategic planning, communications and public relations, marketing, and procurement, as well as the group’s sustainability and philanthropy programs. Rebecca has worked with Vita for the last ten years in senior project and communications roles, and prior to that held senior leadership and management consulting roles in industries including retail, banking, insurance, and mining.
  • George Southgate has been appointed to the role of Chief Legal and Risk Officer and will continue in his function as Company Secretary, leading the group’s risk management and governance program. Prior to joining the group in 2018, George worked in private practice acting for various clients in the government and private sector specialising in litigation with a focus on commercial disputes and health regulation.

The new members of the Group Leadership Team complement the existing capability and tenure, with Pete Connors, Chief Operating Officer and Kendra Hammond, Chief People Officer continuing in their integral roles.

Vita Group Chief Executive Officer, Maxine Horne said, “Whilst we’re all sad to see Andrew go, we’re very grateful for his significant contribution to the group over his ten years and are supportive of Andrew’s decision to make a career change in a new industry. Andrew has been instrumental in building a strong future for the group, and the board and I thank him very much for this.

I’m very proud of the strong talent pool that we have built at Vita Group within our senior leadership team. We have a clear and robust succession plan, which has enabled us to make these new appointments to the GLT, bringing diversity as well as breadth and depth of capability. Congratulations to each of our newest chiefs – I look forward to watching your careers continue to flourish at Vita.”

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